FAQ

Visit our website www.ome-ni.com , select your favorite pieces, and add them to your shopping cart. Then follow the checkout instructions to complete your order.

Ome-ni.com accepts the following payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Electron, Maestro

Your card will be charged the invoice amount once the items are shipped. You can save your credit card information in your profile so you don't have to enter it again for future purchases.

Giropay: Giropay is a secure and convenient online payment system in Germany. With Giropay, you can make online purchases directly from your bank account without sharing your sensitive data with the merchant.

Apple Pay: Easily shop without manually entering credit card details or other personal information on websites. You'll be billed once the item ships.

PayPal: With PayPal, you can shop quickly and easily without having to enter your credit card information on the website. Your account will be charged once the items are shipped. If you don't have a PayPal account and would like to create one, visit paypal.com.

*Please note that PayPal is not offered as a payment option for pre-orders.

Klarna offers three flexible payment options at no additional cost:

1) Immediate payment: Pay the entire amount immediately via online banking or direct debit.

2) Payment in 30 days: Payment will be initiated once the order has been delivered.

3) Payment in 3 to 4 installments: The payment is withdrawn in 3 or 4 installments.

*Please note that Klarna is not offered as a payment option for pre-orders.

Delivery times vary depending on the destination. Shipping within Germany typically takes 3-5 business days and internationally 5-10 business days. Please note that delays may occur due to holidays or unforeseen circumstances.

There are no shipping costs within Germany. You can find all information under "Returns."

Once your order has been confirmed, it will be processed automatically and cannot be canceled or changed. Once you have received the delivery, you can return the package directly to us according to the instructions in our Return Policy .

If you are not satisfied with your purchase, we offer a money-back guarantee. Please see our return policy on the website for more information.

Yes, in the product description of each item you will find a size chart to help you choose the right size for our garments.

You can reach us by email at service@ome-ni.com or use the contact form on our website. Our customer service team will be happy to assist you with any questions or concerns.

Yes, we ship internationally. However, please note that international orders may take longer and may incur additional customs fees.

To receive exclusive offers and news, subscribe to our newsletter at www.ome-ni.com or follow us on our official social media channels.

Yes, we do. From eco-friendly materials to fair production practices, we strive to shape the future of our planet positively. Learn more about sustainability at OMENI here .